skype qoe VoIP monitoring

What is Skype for Business Quality of Experience?

Quality of Experience (QoE) metrics measure the quality of audio and video calls, including key voice quality for VoIP media streams such as network packet loss, background noise, jitter (differences in packet delay) and more. These metrics are stored in a database apart from other data (such as call detail records), which allows you to enable and disable QoE independent of other data recording.

Skype for Business QoE monitoring

The ServicePilot Microsoft Skype for Business QOE package obtains call quality records from a Skype for Business backend monitoring database.

The Microsoft Skype for Business QOE package configures the ServicePilot Agent to obtain call quality records from a Skype for Business backend monitoring database using Microsoft SQL database access.

Details collected include Call records and Call quality details enabling analysis of the detailed metrics for:

• System registration usage metrics (P2P and conference)
• Per-User Call Diagnostics
• Call Statistics
• Media Quality Diagnostics

How to install a skype-for-business-qoe resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new skype-for-business-qoe resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the skype-for-business-qoe package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SKYPE QOE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.