What is Skype for Business Quality of Experience ?
Quality of Experience (QoE) metrics measure the quality of audio and video calls, including key voice quality for VoIP media streams such as network packet loss, background noise, jitter (differences in packet delay) and more. These metrics are stored in a database apart from other data (such as call detail records), which allows you to enable and disable QoE independent of other data recording.
Skype for Business QoE monitoring
The ServicePilot Microsoft Skype for Business Quality of Experience package obtains call quality records from a Skype for Business backend monitoring database.
- The Microsoft Skype for Business Quality of Experience package configures the ServicePilot Agent to obtain call quality records from a Skype for Business backend monitoring database using Microsoft SQL database access. Details collected include Call records and Call quality details enabling analysis of the detailed metrics for:
- System registration usage metrics (P2P and conference)
- Per-User Call Diagnostics
- Call Statistics
- Media Quality Diagnostics