Voip Monitoring

cisco call manager certificates VoIP monitoring

What are Cisco Call Manager Certificates?

The Cisco Unified Communications Manager uses both server and client certificates to secure and authenticate HTTP connections as well as other protocols. Server or own certificates are used to facilitate encrypted connections to the servers and authenticate the server to clients. Client or trust certificates provide authentication for users of the servers.

Certificates are assigned uses and a validity period on creation. This makes it critical to monitor the expiry of these certificates as communication will fail of incorrect or expired certificates are used.

How to monitor Cisco Call Manager Certificates?

ServicePilot makes it easy to monitor Cisco Call Manager Certificates requiring only SSH access to the server to run cert commands, allowing the ServicePilot Agent to download the certificates list.

A summary of the number of own and trust certificates that exist and are about to expire is available to produce alerts. Alternatively the complete list of certificates can be integrated to obtain all the certificate details and alert on individual certificate expiry.

How to install a cisco-call-manager-certificates resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-call-manager-certificates resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-call-manager-certificates package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CALL MANAGER CERTIFICATES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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