What is Avaya RTCP Call Quality?
RTCP, or Real-time Transport Control Protocol, is a network protocol that provides out-of-band statistics and control information for an RTP flow. Avaya IP Telephones use RTCP to provide real-time monitoring and historical data of the audio quality of VoIP calls.
ServicePilot's Voice over IP (VoIP) Call Quality Monitoring software can use this Avaya RTCP data to provide detailed insights into call quality, helping businesses to identify and resolve any issues that may be affecting their VoIP communications.
How to monitor Avaya RTCP Call Quality?
ServicePilot makes it easy to monitor Avaya RTCP Call Quality requiring minimal configuration on the target server. A resource of the voip-avaya-rtcp-media-quality package then needs to be added via the ServicePilot web interface.
The ServicePilot Avaya RTCP Media Quality package collects call quality information from phones, SBCs, media gateways and servers.
The statistics gathered in this way include:
- Call Quality logs
- Call Quality statistics totals
- Call Quality statistics per zone, if defined
How to install a avaya-rtcp-media-quality resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new avaya-rtcp-media-quality resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the avaya-rtcp-media-quality package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology AVAYA RTCP MEDIA QUALITY with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
