Voip Monitoring

cisco tms VoIP monitoring

What is a Cisco TMS?

The Cisco TelePresence Management Suite (TMS) is a software solution for managing and scheduling video conferencing networks. It provides a centralized interface for managing all aspects of a video conferencing network, from scheduling meetings to monitoring system performance.

With Cisco TMS, network administrators can schedule video conferences, manage system configurations, monitor system performance, and troubleshoot issues. It also provides reporting and analytics capabilities, allowing administrators to track usage trends and optimize system performance.

Cisco TMS supports a wide range of Cisco TelePresence and third-party video conferencing devices, making it a versatile solution for managing complex video conferencing networks.

How to monitor Cisco TMS Rooms and Endpoints?

ServicePilot makes it easy to monitor the Cisco TMS Rooms and Endpoints with no configuration required on the target service. Simply add a resource from the ServicePilot voip-cisco-tms package to your monitoring environment and ServicePilot automatically collects Cisco TMS inventory and performance details using Cisco SOAP connections.

The statistics gathered in this way depends on the device type:

  • Rooms
    • System Type
    • QNumber
    • E164 Alias
    • System Status
  • Endpoints
    • System Type
    • QNumber
    • E164 Alias
    • System Status

How to install a cisco-tms resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-tms resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-tms package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO TMS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring