Voip Monitoring

skype mediation role VoIP monitoring

What is Skype For Business Mediation Role ?

In Skype for Business environments, the Mediation role supports the Enterprise Voice workload, dial-in conferencing, and advanced Enterprise Voice applications (Response Group application, Call Park application, call admission control (CAC)...). The Mediation role is built-in with the Front End role, so an individual Mediation Server is not necessary.

You will need a stand-alone Mediation server if you configure and connect your Enterprise Voice infrastructure to your SIP trunk provider and SBC infrastructure.

The trunk is the logical connection between the gateway and the Skype for Business Mediation role.

Skype For Business Mediation Role monitoring

The ServicePilot Skype For Business Mediation Role package collects Mediation Role pool statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Skype For Business Mediation Role using WMI.

The monitoring statistics gathered in this way provide detailed metrics for:

  • Mediation Activity Counters
  • Mediation Health Counters

How to install a skype-for-business-mediation-role resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new skype-for-business-mediation-role resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the skype-for-business-mediation-role package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SKYPE MEDIATION ROLE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring