How to monitor POLY RPRM VoIP

What is Poly RPRM?

Poly RealPresence Resource Manager (RPRM) is a Poly software to centralize Poly device management, monitoring and provisioning.

Poly RPRM monitoring

The ServicePilot Poly RPRM package collects Poly RPRM statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Poly RPRM on which SNMP Service has been configured.

The statistics gathered in this way allow you to monitor:

  • Server
  • Calls and Conferences
  • Network usage
  • DMA
  • Licenses
  • Registrar

How to install a poly-rprm resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new poly-rprm resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the poly-rprm package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology POLY RPRM with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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