What is Avaya AES?
Avaya Aura Application Enablement Services, often referred to as Avaya AES, is a software solution that provides telephony APIs and web services. It exposes the communication features of the Avaya platform, enabling developers to integrate Avaya's communication capabilities into their applications.
Avaya AES is a key component of Avaya's Unified Communications and Contact Center solutions.
How to monitor Avaya AES?
ServicePilot makes it very easy to monitor Avaya AES. Simply configure the SNMP interface of the Avaya AES. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-aes package.
The statistics gathered in this way include:
- System information
- CPU, Memory and Disk utilization
- Definity LAN Gateway service status
- Transport Layer service status
- AEP Link status and messaging usage
- Device Media Call Control service status, license, session, device and memory usage
- TSAPI service status license, link, clients, memory and stream usage
- Network interface statistics
How to install a avaya-aes resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new avaya-aes resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the avaya-aes package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology AVAYA AES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
