Voip Monitoring

cisco xcode VoIP monitoring

What are Cisco XCODE resources?

The Cisco Transcoder Media Resource or Cisco XCODE is a Cisco Unified Communications Manager component.

The CUCM invokes a transcoder on behalf of endpoint devices when the two devices use different voice codecs and would normally not be able to communicate. When inserted into a call, the transcoder converts the data streams between the two incompatible codecs to enable communications between them.The transcoder remains invisible to either the user or the endpoints that are involved in a call.

A transcoder provides a designated number of streaming mechanisms, each of which can transcode data streams between different codecs.

How to monitor Cisco XCODE resources?

ServicePilot makes it very easy to monitor Cisco Transcoder Media Resources. Simply configure the SNMP interface of the Cisco Resources. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-xcode package.

The statistics gathered in this way include:

  • Available sessions
  • Unused sessions
  • Sessions usage

How to install a cisco-xcode resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-xcode resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-xcode package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO XCODE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
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  • 2 additional solutions: VoIP and Mainframe monitoring