MICROSOFT LYNC 2010 VoIP monitoring

What is Microsoft Lync ?

Microsoft Lync Server (formerly Microsoft Office Communications Server and nowadays called Skype for Business Server) is a real-time communication server software that provides the infrastructure for instant messaging, presence, VoIP, ad hoc and structured conferences (audio, video and web conferencing) as well as PSTN connectivity through a third-party gateway or SIP trunk.

Microsoft Lync Monitoring

The ServicePilot Microsoft Lync Monitoring package monitors Microsoft Lync 2010 servers.

The Microsoft Lync Monitoring package automatically configures the ServicePilot Agent to obtain Microsoft Lync 2010 performance details using WMI. Details collected depend on the services running on the server:

  • System information
  • CPU, Memory, Process and Disk utilization and performance
  • Network interface statistics
  • Process performance and service status
  • Application Service Role statistics
  • Archiving Service Role statistics
  • A/V Conferencing Role statistics
  • Edge Role statistics
  • Mediation Role statistics
  • Monitoring Role statistics
  • Users Service Role statistics
  • Web Service Pole statistics

How to install a microsoft-lync-2010 resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new microsoft-lync-2010 resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-lync-2010 package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT LYNC 2010 with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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