Optimize Call Performance with Oracle SBC Monitoring
Enhancing Call Quality with Oracle SBC Monitoring
To keep up with the demands of modern business communications, monitoring call activity and quality is essential. Oracle SBC VoIP call quality monitoring facilitates a comprehensive understanding of the service provided. It analyzes data to predict usage patterns, anticipate needs and evaluate the impact of call volumes on telephony performance.
Consider a customer support center where high call volumes during peak hours can affect call quality. By leveraging Oracle SBC VoIP call quality monitoring, these issues are detected early and rectified, ensuring optimal customer experience at all times.
- Monitoring UC activity and call quality helps ensure optimal use of the communication system
- This helps ensure better service delivery and higher user satisfaction
Oracle SBC Device Monitoring for Comprehensive Management
Oracle SBC Device Monitoring seamlessly integrates your Session Border Controllers (SBCs) into your VoIP infrastructure map. This visualization facilitates the understanding of interdependencies between different devices, providing a comprehensive dashboard for informed decision-making.
For example, in a multinational company with multiple branch offices, monitoring the interconnected devices can help isolate problematic nodes or detect network bottlenecks.
- This comprehensive monitoring of VoIP infrastructure enables more efficient management of UC applications
- You can guarantee consistent Oracle SBC performance and a better user experience across UC services
Enhancing SIP Operators Visibility
Increasing visibility into your SIP operators' performance is critical for managing domains, routes and simultaneous sessions. With Oracle SBC Monitoring, you can detect rejected sessions and keep a vigilant eye on your operators.
Imagine a situation where your organization experiences a sudden increase in rejected sessions during an important conference call. Oracle SBC Monitoring can help pinpoint the issue to a particular SIP operator or route, enabling quick resolution.
- This approach to capacity planning enables smoother operations for the contact center
- It helps anticipates many problems and mitigate service interruptions when they do occur
Mitigating Fraud Risks with Oracle SBC Monitoring
Oracle SBC Monitoring can help identify and prevent fraudulent use of your infrastructure. By detecting unauthorized calls and prohibited destinations, you can reduce both risks and costs. Various filters process this information, presenting it through diverse mediums such as web, alerts and PDF.
In a real-world scenario, a business might be unknowingly carrying traffic to high-cost destinations due to fraudulent activity. Oracle SBC Monitoring can identify this unusual behavior and alert the administrators to take appropriate action.
- Flow visualization to quickly identify points of congestion or network failure
- Proactive alerts to anticipate problems before they affect call quality
If you think about the cost of an incident or a lost day for our salespeople, the investment in a monitoring tool is very rapidly justified.
Analysis of SBC Oracle Infrastructure with ServicePilot
Monitoring Call Quality
Analyzing quality metrics such as MOS, jitter and latency for each user and zone ensures high-quality call experiences.
SBC-EBC Performance Indicators
Performance indicators such as system, routes, domains and network interface statistics provide an overall view of your SBC-EBC's health.
Real-Time SIP Trunk Monitoring
Real-time monitoring of SIP trunk load and capacity planning enables optimal resource utilization and service efficiency.
End-to-End Incident Diagnosis
End-to-end incident diagnosis including LAN and WAN infrastructure contributes to quicker issue resolution and smoother communication experiences.
VoIP & UC integration
Free installation in
a few clicks
SaaS Plateform
- No on-premise software setup, servicing and configuration complexity
- Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Plateform
- Contracts and commitments over time ( > 1 year)
- Performance, Data Storage and Infrastructure Management
- 2 additional solutions: VoIP and Mainframe monitoring
