What is Microsoft Lync Quality of Experience ?
Quality of Experience (QoE) metrics measure the quality of audio calls, including key voice quality for VoIP calls such as jitter, packet loss, MOS (Mean Opinion Score) and more Lync QoE Key Performance Indicators.
Microsoft Lync Quality of Experience monitoring
The ServicePilot Microsoft Microsoft Lync 2010 QOE package obtains call quality records from a Lync monitoring database.
The Microsoft Microsoft Lync 2010 QOE package configures the ServicePilot Agent to obtain call quality records from a Microsoft Lync 2010 backend monitoring database using Microsoft SQL database access.
Details collected include Call records and Call quality details enabling analysis of the detailed metrics for:
- System registration usage metrics
- Per-User Call Diagnostics
- Call Statistics
- Media Quality Diagnostics