MICROSOFT LYNC 2010 QOE VoIP monitoring

What is Microsoft Lync Quality of Experience ?

Quality of Experience (QoE) metrics measure the quality of audio calls, including key voice quality for VoIP calls such as jitter, packet loss, MOS (Mean Opinion Score) and more Lync QoE Key Performance Indicators.

Microsoft Lync Quality of Experience monitoring

The ServicePilot Microsoft Microsoft Lync 2010 QOE package obtains call quality records from a Lync monitoring database.

The Microsoft Microsoft Lync 2010 QOE package configures the ServicePilot Agent to obtain call quality records from a Microsoft Lync 2010 backend monitoring database using Microsoft SQL database access.

Details collected include Call records and Call quality details enabling analysis of the detailed metrics for:

  • System registration usage metrics
  • Per-User Call Diagnostics
  • Call Statistics
  • Media Quality Diagnostics

How to install a microsoft-lync-2010-qoe resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new microsoft-lync-2010-qoe resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-lync-2010-qoe package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT LYNC 2010 QOE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

Free installation in a few clicks